Frequently Asked Questions & Answers:
Ordering and Downloading the Product:
Q: Can I order on-line? How do I order?
A: Currently you cannot order online, but you can go to our Order
Form page and print it out, fill it out then fax it over to us. After
faxing the Order Form and License Agreement to us, we will process the
order and e-mail you the download instructions, password and invoice
Q: How long will it take to get the file?
A: Normally it takes only about 30 - 60 minutes to process an order
and e-mail you the password, but sometimes it may take longer.
Q: How to do I get the file?
A: After we process your order, we will e-mail you the instructions
to go to our Download Page to get the Full Version.
If you want to try before you buy, you can download a demo version
of the file from the Download Page. You may have to scroll down to see
all the products listed.
Q: How do you notify me when there is a new version?
A: We notify you automatically by e-mail every time a new version
is released during your one-year subscription. The e-mail will give
you the current password and the download instructions. Youll
then go to our Download page and download the file.
Q: If I want to buy another add-on later can I? How much will it
A: If you want to buy an add-on later, you can buy that and just
pay the difference in price. For instance, if you bought the Pro-Zip
code Deluxe base product and you needed an add-on that was $75.00 you
would just pay that $75.00 difference.
Q: How often do you send out updates?
A: We send out updates for the U.S. and Canadian files about every
Q: How much are the updates?
A: The updates are included in the price of the subscription. When
you ordered the product, you ordered a one-year subscription and you
will not need to pay for each individual update.
Q: Can I use the file after the year is up?
A: Yes, you can use the file after the year is up. Depending on
the data that you have, it will get old over time and youll probably
want to renew at some point. Well send you reminder notices every
couple of months so that youll know where to renew it from.